Frequently Asked Questions ...
- I can not send out e-mails. Why?
- My password doesn't work. What am I to do?
- Error: The connection to the server has failed. Account: 'youraccount', Server: 'www.yourdomain.com', Protocol:SMTP, Port:25, Secure(SSL):No, Socket Error: 10060, Error Number: 0x800CCC0E.
- Outlook: The hose 'yourdomain.com' could not be found. Please verify that you have entered the server name correctly. Account:'yourdomain.com', Service:'yourdomain.com', Protocol: POP3, Port:110, Secure(SSL): No, Socket Error: 11001, Error Number: 0.
- Outlook: There was a problem logging onto your mail server. Your Password was rejected. Account: 'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3, Server Response: '-ERR Password failed for email1', Port: 110, Secure(SSL): No, Server Error:
- Outlook: The connection to the server has failed. Account: 'yourdomain.com' Server: 'yourdomain.com', Protocol: POP3, Port: 11, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E.
- Outlook: The connection to the server has failed. Account: 'your domain.com', Server: 'yourdomain', Protocol: POP3, Port:995, Secure(SSL): Yes, Socket Error: 10061, Error Number 0x800CCC0E.
- Outlook: Unable to logon to the server using Secure Password Authentication. Account: 'yourdomain.com', Server: 'yourdomain', Protocol: POP3, Server Response: '-ERR Command unknown: AUTH', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number
Back to main list of questions.
I can not send out e-mails. Why?
- The outgoing (SMTP) server requires authentication. If you are using Outlook Express you should check the box 'My server requires authentication.' In Eudora it is 'Authentication allowed.'
- Your SMTP (outgoing mail server) could be blocked. Here is how to test it:
- Go to 'Start' -> 'Run' -> type: cmd
- At the Command prompt, type "telnet mail.supremecenter.com 25"
- After a few seconds, you should see '220 mail.supremecenter.com ESMTP'. This is OK.
- If you don't see this message, your SMTP is being blocked. In that case try the following:
- Call your ISP and ask if they block people sending through remote SMTP's. Some are doing that, though relatively few.
- You can use your ISP's SMTP server. In your e-mail client, put the SMTP server that you use to send out your ISP e-mail, and your e-mail will still appear with your domain name. Also see the error messages explanations.
My password doesn't work. What am I to do?
- Go to your hosting account control panel and change the mailbox password. Refer to 'Email Addresses (Aliases) and Mailboxes" section for more information on how to do that.
- Make sure that you're logging in with a lowercase user ID and a case sensitive password.
- Open a new problem ticket to contact the Customer Support if all else fails.
You are on an ISP (such as Earthlink or Mindspring) that blocks their users using any SMTP server other than their own. You can try the following:
- To set up Earthlin, Mindspring, or your ISP's SMTP servers for your outgoing e-mail, you must click on your account setting in the e-mail client you are using (Outlook Express, Eudora, Netscape, etc.)
- In the SMTP (outgoing mail server) field, you must enter smtp.earthlink.net (or whatever your ISP's SMTP server is) as your SMTP server. You must then enter your Earthlink (or other ISP) username and password for that mail server.
- In Outlook Express, it is at the bottom of that same tabl. You much uncheck 'My server requires authentication' and click on 'settings' to enter your Earthlin (or other ISP) username and password.
Your e-mail will still be from your own domain name, the only difference is in the way it is routed throughout the Internet. Instead of being sent through our servers, it is processed through Earthlink (or other ISP) servers. This allows your ISP to monitor its users.
- The POP3/IMAP (incoming mail server) is incorrectly typed.
- Change the POP3/IMAP (incoming mail server) to: your mailbox name
- The POP3/IMAP account name (mailbox name) is not correct.
- The POP3/IMAP password is not correct.
- It is using the wrong port number.
- Go to 'Tools' -> 'Accounts' -> 'Mail' -> 'Properties ' -> 'Advabced'. Change the POP3 (incoming mail server) port number to 110. If you are using IMAP as incoming mail server, change the port number to 143.
- Outlook Express is trying to use SSL.
- Go to 'Tool' -> 'Accounts' -> 'Mail' -> 'Properties' -> 'Advanced'. Uncheck the option to use Secure (SSL).
- Outlook Express is set up to use Secure Password Authentication.
- Go to 'Tool' -> 'Accounts' -> 'Mail' -> 'Properties' -> 'Servers'. Uncheck the option for Secure Password Authentication.